#1: The Leadership Crisis
There is a leadership crisis is raging between executives and IT organizations. The chasm between these groups has never been wider. In this first of ten videos on how to bridge the chasm, Joe Topinka explains why the gap exists and he sets the stage with pragmatic approaches that narrow the gap. IT Leaders have a unique opportunity to shape how the c-suite perceives IT. Organizations that develop close-knit IT/C-Suite relationships outperform the competition. Start your journey today.
#2: Common Sense Doesn't Mean Commonly Practiced
The truth is that, like in any relationship, when the two sides are at odds it takes collaboration and understanding to make effective inroads. IT organizations have been content to sit on their side of the leadership chasm waiting for executives to come across Executives haven’t done their part either. Most have a vague idea things have recently changed, but don’t really try to understand the nuts and bolts of the new reality: that every company is now a technology company, no matter their product or service.
#3: Proactively Engage the C-Suite
CEO interest in technology is the highest it has been in a decade. This has been fueled by growing security breaches and by CEOs awakening to the Age of the Customer tsunami that is radically changing company go-to-market strategies. While their interest is high, CEOs are uncertain where to channel investments in technology. This the perfect time to become a c-suite nurturing coach and mentor.
#4: Words Really Do Matter
Change will not happen until IT leaders re-write their script. Leaders can start now by using language that puts IT on par with every other business unit. For too long now, IT leaders rely on thought patterns and actions that fence in progress. Become aware of these old school phrases and concepts and re-write your script. When you do, you will up up your game and help shift to a more productive conversation.
#5: Implement BRM/IT Business Partnerships
The strategic role of the Business Relationship Manager/IT Business Partner is a game-changing role that drives meaningful results in the companies that have the courage to implement it. These bi-lingual and IT experts understand company strategy, they spend time with external customers, and they understand what it takes to improve customer engagement. Check out this video to learn more about the top three strengths top performing BRMs possess and gain insight into key responsibilities.
#6: Seeing is Believing
Field research is an often overlooked tool in the BRM/ Business Partner tool bag. In fact, as IT professionals, getting out in the field to observe firsthand how your customers engage with your company's products and services they reveal the most impactful ways they can drive business impact and enhance customer engagement. In an era instantly shaped by social media, there is no better way to see how BRMs can enhance systems of engagement and make it easy for customers to do business your company.
#7: Pragmatic Tools That Work
Looking for pragmatic tools that bridge the C-suite/IT Chasm? What this video and see how you back into strategy, reveal the keys to transparency, simplify investment requests, and demystify the investment vetting process. Teach end users their role when requesting projects, reveal investment decision criteria and more. Use these tools to build trust and confidence in IT.
#8: Managing Investments
IT leaders have been challenged to engage the c-suite on most things related to IT. The irony is that c-suite executives complain about IT spending but have little interest in actually engaging with IT on active project investments. In this video series, learn how to make it easy and compelling for your executive team to engage with you on IT investments. Check out the pragmatics ways you can change their perception of IT and get them engaged.
#9: Tools That Make Difference
As IT executives, we all face challenges from leaders outside of IT that makes being viewed as a business partner difficult. You can overcome these old school and outdated ideas by changing the way c-suite executives view your IT organization. Over simplification of IT processes and capabilities is one of the most common of these outdated ideas. Watch this video to see how you can begin to change those old bad habits and help your executive team see IT in a new light.
#10: Bridging the Chasm
Bridging the chasm between IT and "the business" isn't a passing fancy or fad. The truth is that achieving IT and business convergence is a necessity for any company that wants to win in today's hyper competitive, customer-driven marketplace. IT Business Partnerships: A Field Guide offers insights and pragmatic tools to help you on your journey. At CIO Mentor, we have a proven track record of helping companies achieve amazing business results. Let us help you do the same at your company.